Privacy Information

This notice explains how Colmore Classic Auto Care (“we”, “our”, “us”) handles your personal data in line with the United Kingdom General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By contacting or using our website, you consent to the practices described below.

1. Data We Collect

We collect only the information necessary to manage bookings, answer enquiries, and provide services. This may include your name, email address, telephone number, vehicle details, and messages you send through our online form.

2. How We Use Your Information

  • To respond to enquiries and confirm workshop appointments
  • To keep limited service notes for continuity between visits
  • To send occasional administrative updates (not marketing)
  • To comply with legal or insurance obligations if required

3. Data Retention

Personal data is kept only for as long as it serves its original purpose. Service records linked to a vehicle may be retained securely for reference, unless you request removal.

4. Legal Basis

Processing is based on legitimate interest (maintaining customer contact) and contractual necessity (preparing or providing services).

5. Data Storage and Security

All data is stored within the United Kingdom. Electronic information is protected by encrypted connections and restricted access. Paper documents, if any, are kept in locked cabinets within our Birmingham office.

6. Sharing of Data

We do not sell or lease personal data. Where necessary, we may share limited information with trusted partners directly involved in your requested service (for example, a specialist upholsterer). Each partner is required to follow equivalent data protection standards.

7. Your Rights

Under UK GDPR, you have the right to request access to your data, ask for correction, object to processing, or request deletion. You may also request a copy of the data we hold about you. To exercise these rights, email [email protected].

8. Cookies and Analytics

Our website uses minimal cookies for function and basic anonymous analytics. Details are listed in the “Cookie Choices” page.

9. Contact & Complaints

If you have privacy concerns, contact us using the details below. You may also lodge a complaint with the Information Commissioner’s Office (ICO).

Colmore Classic Auto Care
28 Livery Street, Jewellery Quarter, Birmingham B3 2BP, England
Tel: 441 121 784 613 | Email: [email protected]

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